New Patients' FAQs
Is Your Office Accepting New Patients?
EFFECTIVE MAY 1, 2019 OUR OFFICE IS CLOSED TO NEW PATIENTS WITH THE EXCEPTION OF SIBLINGS OF ESTABLISHED PATIENTS AND FAMILIES WHO HAVE ALREADY HAD A PRENATAL TOUR AT ONE OF OUR LOCATIONS. WE EXPECT THIS CLOSURE TO LAST AT LEAST SIX MONTHS.
What Is Your Policy On Vaccines?
Our providers feel very strongly that vaccinating on schedule with currently available vaccines is absolutely the right thing to do for all children and young adults. As a minimal guideline we expect that our patients be no more than one visit behind schedule and that all patients be up to date with all vaccines by age 2. If you choose not to vaccinate your child(ren) following this guideline, we will ask you to transfer care to another practice.
How Do I Have My Child's Records Transferred?
If you are transferring to The Pediatric Center from another practice, we appreciate your entrusting us with your child’s health care. To help you request a transfer of your records from your previous physician, we have provided below a Records Release Form. Be sure to sign the form, and then send it to your previous physician’s office.
In addition to the Records Release Form below, you may wish to print and complete the Registratipn Packet before coming in for your child's first appointment.
Will My Child See The Same Provider At Every Visit? Do I Have To Select One Office?
We strive for continuity of care for our patients, and encourage families to become accustomed to two or three providers for their well care visits. However, we know that illnesses cannot be predicted and at times it will be necessary for your child to see a provider with which you may be unfamiliar. Our patients are free to be seen at any office they choose. Our Taney Aveue East office is open evenings, weekends and holidays with walk-in hours at our Taney Avenue West office Monday-Friday 7:30am-8:30am, excluding holidays. We have been using an electronic medical record since 2002, so that no matter at which office your child is seen, records are readily available.
Who Do I Speak to Regarding Health Insurance Questions?
Feel free to call our Business Office 301-662-1930 if you have specific insurance questions or concerns.
Other Important Information
- We have triage nurses answering the Nurses’ Line whenever our office is open. They are available to you for any questions you may have regarding the health of your child. Please do not hesitate to call them when you have a question or need some advice.
- Our satellite offices are open from 8:20am – 5pm, Monday – Friday. Our main office on Taney Ave is open evenings and weekends for acute illnesses. When calling on evenings and weekends, you will speak to a triage nurse who will assess the need for an appointment. Taney Ave West has walk-in hours from 7:30am-8:30am Monday-Friday only, excluding holidays.